Customer Engagement Manager
Stockholm · Onsite · Full-time
Why Grasp
The finance industry is worth trillions, yet much of the work remains manual. Teams spend significant time gathering and analysing data, while critical insights are missed - leading to suboptimal decisions where stakes are high.
Grasp is an agentic AI platform automating complex research for private equity firms, investment banks, and management consultancies. We serve 300+ of the world's leading financial institutions, grow 3-4x per year, and are backed by renowned investors Octopus Ventures and Yanno Capital.
Role
You’ll manage a portfolio of Grasp customers across the world’s leading private equity firms, investment banks, and management consultancies, helping them get maximum value from our platform.
From onboarding through renewal, you’ll help teams achieve tangible outcomes with Grasp, proactively address risks, and identify opportunities to expand usage and surface upsell opportunities.
You’ll also stay connected to product development, bringing the latest capabilities into customer conversations while feeding customer insights back into the product.
This is a customer-facing role for someone who deeply understands how our customers work, can build trusted relationships with demanding finance professionals, and is excited about helping them leverage AI to build alpha.
Skills and requirements
- Finance background. Previous experience in investment banking, management consulting, or private equity, or in a customer-facing role focused on these industries.
- Exceptional customer hands. Builds trust with senior stakeholders, communicates clearly, and handles every type of customer situation with confidence.
- Ownership mindset. Acts proactively, builds solutions, and takes full ownership of responsibilities and outcomes.
What we offer
- Join a fast-growing scale-up at a defining moment in the AI revolution, with meaningful responsibility from day one.
- Work directly with senior decision makers at the world’s leading financial institutions and help shape how Grasp works with its customers.
- Competitive compensation, including stock options.